Privacy Policy

This Privacy Policy explains how ElectroTech Electrical Services (“we”, “us”, “our”) collects, uses and protects your personal data when you visit electrotechservices.co.uk or contact us. We act as the controller of your personal data under the UK GDPR and Data Protection Act 2018.

Who we are

ElectroTech Electrical Services
98 St David’s Close, Spennymoor, County Durham, DL16 6TA, United Kingdom
Email: electech.gb@gmail.com
Phone: 07850 540461

Personal data we collect

• Contact details such as your name, email address and phone number when you make an enquiry.
• Information about the electrical service you need and anything you include in your message.
• Correspondence when you contact us by email, telephone or through the website.
• Technical information recorded in security and server logs, such as IP address, browser type and request details.
• Website usage information collected through Google Analytics only when you accept analytics cookies.

How we use your data and our lawful bases

• To respond to enquiries, discuss work and provide quotations (steps taken at your request before entering a contract and our legitimate interests).
• To arrange, deliver and manage electrical work, payments and customer support (contract and legal obligation).
• To keep the website and contact form secure and working correctly (our legitimate interests and legal obligations).
• To understand how the website is used and improve it where you have accepted analytics cookies (consent).
• To keep appropriate business, tax and accounting records (legal obligation).

Sharing your data

We only share personal data where it is necessary to operate the business and website, comply with the law or provide the service you request. Providers may include our website hosting and form provider, email provider, professional advisers and Google Analytics when you consent. These providers process information under their own terms or our instructions as appropriate. We do not sell your personal data.

International transfers

Some service providers may process information outside the United Kingdom. Where this happens, we use appropriate safeguards required by UK data protection law, such as UK adequacy regulations or approved contractual protections.

Data retention

We keep personal data only for as long as necessary for the purposes described above and to meet legal, accounting or reporting requirements. Enquiry records are typically kept for up to 24 months unless they lead to work, form part of business records, or need to be retained longer to establish or defend legal claims. Analytics information is retained in accordance with our Google Analytics settings and is only collected after consent.

Your rights

Depending on the circumstances, you may have the right to:

• Access the personal data we hold about you.
• Ask us to correct or delete your personal data.
• Restrict or object to certain processing.
• Receive certain information in a portable format.
• Withdraw consent at any time where processing relies on consent.
• Complain to the UK Information Commissioner’s Office at ico.org.uk.

To exercise your rights, email electech.gb@gmail.com.

Cookies and analytics

We use a necessary browser-storage preference to remember your analytics choice. Google Analytics is optional and does not load unless you accept analytics cookies. You can change your decision at any time by clearing this website’s cookies and site data in your browser, then revisiting the website.

Contact-form security

The contact form uses automated spam protection. Technical information may be processed to identify and prevent abusive or automated submissions. Please do not include sensitive personal information in the message field.

Security

We use reasonable technical and organisational measures to protect personal data. However, no internet transmission or storage system can be guaranteed to be completely secure.

Children

Our services are intended for adults. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us so we can review and remove it where appropriate.

Third-party links

This website may contain links to other websites. We are not responsible for their content or privacy practices, so you should review their privacy information separately.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with a revised “Last updated” date.

Contact

Questions about this Privacy Policy can be sent to electech.gb@gmail.com or to the postal address shown above.